Privacy Policy

Effective date: 15th May 2018

This is the privacy notice of Little Paws N Claws. In this document, “we”, “our”, or “us” refer to Little Paws N Claws.

Little Paws N Claws understands that customers care about the use and storage of their personal information and we value your trust in allowing us to do this in a careful and sensible manner. We have created this privacy policy notice in order to demonstrate our commitment to the privacy of our customers.

By using Little Paws N Claws, our websites (including our mobile site), our social media pages and any other Little Paws N Claws service, you are acknowledging that we are processing your personal information and, where necessary consenting to such practices, as outlined in this notice.

This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.

We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions.

Wix.com operates the https://www.littlepawsnclaws.co.uk website (the “Service”).

 

Definitions

Personal Data

Personal Data means data about a living individual who can be identified from those data (or from those and other information either in our possession or likely to come into our possession).

Usage Data

Usage Data is data collected automatically either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).

Cookies

Cookies are small pieces of data stored on a User’s device.

Data Controller

Data Controller means a person who (either alone or jointly or in common with other persons) determines the purposes for which and the manner in which any personal data are, or are to be, processed.

For the purpose of this Privacy Policy and for the Data Protection Act 1998 and the EU General Data Protection Regulation 2016/679, we are a Data Controller of your data.

Data Processor (or Service Providers)

Data Processor (or Service Provider) means any person (other than an employee of the Data Controller) who processes the data on behalf of the Data Controller.

We may use the services of various Service Providers in order to process your data more effectively.

Data Subject

Data Subject is any living individual who is the subject of Personal Data.

User

The User is the individual using our Service. The User corresponds to the Data Subject, who is the subject of Personal Data.

Introduction

  1. Our policy sets out the conditions under which we may process any information that we collect from you, or that you provide to us. It covers information that could identify you (“personal information”) and information that could not. In the context of the law and this notice, “process” means collect, store, transfer, use or otherwise act on information.

  2. We take seriously the protection of your privacy and confidentiality. We understand that all visitors to our website are entitled to know that their personal data will not be used for any purpose unintended by them, and will not accidentally fall into the hands of a third party.

  3. We undertake to preserve the confidentiality of all information you provide to us, and hope that you reciprocate.

  4. Our policy complies with UK law accordingly implemented, including that required by the EU General Data Protection Regulation (GDPR).

  5. The law requires us to tell you about your rights and our obligations to you in regards to the processing and control of your personal data. We do this now, by requesting that you read the information provided at knowyourprivacyrights.org

  6. Except as set out below, we do not share, sell, or disclose to a third party, any information collected through our website.

 

The bases on which we process information about you

The law requires us to determine under which of six defined bases we process different categories of your personal information, and to notify you of the basis for each category.

If a basis on which we process your personal information is no longer relevant then we shall immediately stop processing your data.

If the basis changes then if required by law we shall notify you of the change and of any new basis under which we have determined that we can continue to process your information.

1.          Information we process because we have a contractual obligation with you

When you engage with us on our website, buy a product or service from us, or otherwise agree to our terms and conditions, a contract is formed between you and us.

In order to carry out our obligations under that contract we must process the information you give us. Some of this information may be personal information.

We may use it in order to:

  • verify your identity for security purposes;

  • sell products to you;

  • provide you with our services;

  • provide you with suggestions and advice on products, services and how to obtain the most from using our website;

We process this information on the basis there is a contract between us, or that you have requested we use the information before we enter into a legal contract.

Additionally, we may aggregate this information in a general way and use it to provide class information, for example to monitor our performance with respect to a particular service we provide. If we use it for this purpose, you as an individual will not be personally identifiable.

We shall continue to process this information until the contract between us ends or is terminated by either party under the terms of the contract.

2.          Information we process with your consent

Through certain actions when otherwise there is no contractual relationship between us, such as when you browse our website or ask us to provide you more information about our business, including our products and services, you provide your consent to us to process information that may be personal information.

Wherever possible, we aim to obtain your explicit consent to process this information, for example, by asking you to agree to our use of cookies.

Sometimes you might give your consent implicitly, such as when you send us a message by e-mail or via our website to which you would reasonably expect us to reply.

Except where you have consented to our use of your information for a specific purpose, we do not use your information in any way that would identify you personally. We may aggregate it in a general way and use it to provide class information, for example to monitor the performance of a particular page on our website.

If you have given us explicit permission to do so, we may from time to time pass your name and contact information to selected associates whom we consider may provide services or products you would find useful.

We continue to process your information on this basis until you withdraw your consent or it can be reasonably assumed that your consent no longer exists.

You may withdraw your consent at any time by instructing us at info@Littlepawsnclaws.co.uk. However, if you do so, you may not be able to use our website or our services further.

3.          Information we process because we have a legal obligation

We are subject to the law like everyone else. Sometimes, we must process your information in order to comply with a statutory obligation.

For example, we may be required to give information to legal authorities if they so request or if they have the proper authorisation such as a search warrant or court order.

This may include your personal information.

Specific uses of information you provide to us

4.          Complaints regarding content on our website

If you complain about any of the content on our website, we shall investigate your complaint.

If we feel it is justified or if we believe the law requires us to do so, we shall remove the content while we investigate.

If we think your complaint is vexatious or without any basis, we shall not correspond with you about it.

5.          Information relating to your method of payment

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

6.          Sending a message to us

When you contact us, whether by telephone, through our website or by e-mail, we collect the data you have given to us in order to reply with the information you need.

We record your request and our reply in order to increase the efficiency of our business

We keep personally identifiable information associated with your message, such as your name and email address so as to be able to track our communications with you to provide a high quality service.

Use of information we collect through automated systems when you visit our website

7.          Cookies

Cookies are small text files that are placed on your computer’s hard drive by your web browser when you visit any website. They allow information gathered on one web page to be stored until it is needed for use on another, allowing a website to provide you with a personalised experience and the website owner with statistics about how you use the website so that it can be improved.

Cookie Consent

The first time you access our website, you will be informed about our use of cookies to improve your site experience. By continuing to browse our website you consent to our use of cookies.

Some cookies may last for a defined period of time, such as one day or until you close your browser. Others last indefinitely.

Your web browser should allow you to delete any you choose. It also should allow you to prevent or limit their use.

Our website uses cookies. They are placed by software that operates on our servers, and by software operated by third parties whose services we use.

If you choose not to use cookies or you prevent their use through your browser settings, you will not be able to use all the functionality of our website.

We use cookies in the following ways:

  • to track how you use our website

  • to keep you signed in our site

  • to record your answers to surveys and questionnaires on our site while you complete them

  • to record the conversation thread during a live chat with us.

How to reject and delete cookies

Should you wish to reject or block the use of cookies, you can do so at any time, usually by clicking ‘Help’ on your browser. Cookies are specific to individual browsers so if you use more than one browser, you will need to delete cookies on each browser. Please be aware though that by rejecting cookies you may not receive the optimum website experience.

To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org.

8.          Personal identifiers from your browsing activity

We may use third-party Service Providers to monitor and analyze how you use Littlepawsnclaws.co.uk, such as Google Analytics. We do this to help make sure our site is meeting the needs of its users and to help us make improvements.

Google Analytics stores information about:

  • the pages you visit on Littlepawsnclaws.co.uk

  • how long you spend on each Littlepawsnclaws.co.uk page

  • how you got to our site

  • what you click on while you’re visiting our site

Through use of Google Analytics we do not collect or store your personal information (for example your name or address) so this information cannot be used to identify who you are.

9.      Our use of re-marketing

Re-marketing involves placing a cookie on your computer when you browse our website in order to be able to serve to you an advert for our products or services when you visit some other website.

We may use a third party to provide us with re-marketing services from time to time. If so, then if you have consented to our use of cookies, you may see advertisements for our products and services on other websites.

Disclosure and sharing of your information

10.      Information we obtain from third parties

Although we do not disclose your personal information to any third party (except as set out in this notice), we sometimes receive data that is indirectly made up from your personal information from third parties whose services we use.

No such information is personally identifiable to you.

We will not:

  • sell or rent your data to third parties

  • share your data with third parties for marketing purposes

 

11.      Third party advertising on our website

Third parties may from time to time advertise on our website. In doing so, those parties, their agents or other companies working for them may use technology that automatically collects information about you when their advertisement is displayed on our website.

They may also use other technology such as cookies or JavaScript to personalise the content of, and to measure the performance of their adverts.

We do not have control over these technologies or the data that these parties obtain. Accordingly, this privacy notice does not cover the information practices of these third parties.

12.      Data may be processed outside the European Union

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 

Access to your own information

13.      Access to your personal information

If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at info@littlepawsnclaws.co.uk or send us mail to: Little Paws N Claws , 165 Bredhurst Road, Wigmore, Kent, Me80qu

After receiving the request, we will tell you when we expect to provide you with the information, and whether we require any fee for providing it to you.

14.      Removal of your information

If you don’t want us to process your data anymore, please contact us at info@littlepawsnclaws.co.uk or send us mail to: Little Paws N Claws , 165 Bredhurst Road, Wigmore, Kent, Me80qu

This may limit the service we can provide to you.

15.      Verification of your information

When we receive any request to access, edit or delete personal identifiable information we shall first take reasonable steps to verify your identity before granting you access or otherwise taking any action. This is important to safeguard your information.

Other matters

16.      Use of site by children

Our services are not designed for, or intentionally targeted at, children 16 years of age or younger. We do not intentionally collect or maintain data about anyone under the age of 16.

If you are under 16, you may use our website only with consent from a parent or guardian

17.      Encryption of data sent between us

We use Secure Sockets Layer (SSL) certificates to verify our identity to your browser and to encrypt any data you give us.

Whenever information is transferred between us, you can check that it is done so using SSL by looking for a closed padlock symbol or other trust mark in your browser’s URL bar or toolbar.

18.      How you can complain

  • If you are not happy with our privacy policy or if you have any complaints then you should tell us by email. Our address is info@Littlepawsnclaws.co.uk

  • If a dispute is not settled then we hope you will agree to attempt to resolve it by engaging in good faith with us in a process of mediation or arbitration.

  • If you are in any way dissatisfied about how we process your personal information, you have a right to lodge a complaint with the Information Commissioner’s Office. This can be done at https://ico.org.uk/concerns/

19.      Retention period for personal data

Except as otherwise mentioned in this privacy notice, we keep your personal information only for as long as required by us:

  • to provide you with the services you have requested;

  • to comply with other law, including for the period demanded by our tax authorities;

  • to support a claim or defence in court.

20.      Compliance with the law

Our privacy policy has been compiled so as to comply with the law of every country or legal jurisdiction in which we aim to do business. If you think it fails to satisfy the law of your jurisdiction, we should like to hear from you.

However, ultimately it is your choice as to whether you wish to use our website.

21.        Links to other websites

Littlepawsnclaws.co.uk contains links to other websites.

This privacy policy only applies to Littlepawsnclaws.co.uk, and doesn’t cover other sites that we link to.

Following a link to another website

If you go to another website from this one, read the privacy policy on that website to find out what it does with your information.

 

Following a link to Littlepawsnclaws.co.uk from another website

If you come to Litlepawsnclaws.co.uk from another website, we may receive information from the other website. We don’t use this data. You should read the privacy policy of the website you came from to find out more about this.

22.        CCTV

CCTV cameras are located throughout our premises including within the Cattery.


How we use your data 

Your information is being collected and used to:

•    Enhance the safety of our guests and staff.
•    Assist with the apprehension and prosecution of offenders. 
•    Prevent, investigate and detect crime.
•    Process Subject Access Requests. 

 

How we store your data 

All images will be retained for a maximum of 28 days. After this period the images are permanently deleted, unless they are required for an ongoing incident/investigation which has been identified (for example, if a crime has been observed and recorded or if the images have been retained while another subject access request is being processed). In such cases images will be retained for a long as necessary (for example, until the conclusion of any criminal proceedings arising from the incident)


Why we process your data

We operate CCTV throughout our premise and within the Cattery. The live imagery and footage we record is used for the prevention and detection of crime and to protect our guests and staff.

 

Surveillance

When and why we share your information 

We will only share CCTV footage where we are legally obliged to do so, or where we are allowed to do so under certain exemptions - for example, for the prevention or detection of crime.

This may involve making a copy of the storage media or a screen print, which may be used as evidence in any subsequent civil/criminal court proceedings. In cases of suspected criminal activity the storage media will normally be passed to the police for investigation and possible prosecution. The police and other law enforcement agencies may, on showing good cause, request copies of storage media or access to monitoring screens. In general such requests will be complied with.


You can make a request to see footage that you appear in by contacting us via email Info@littlepawsnclaws.co.uk

23.      Review of this privacy policy

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

If you have any question regarding our privacy policy, please contact us.

Cookies used on our site

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Analytics                                        Session                   Site usage data

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